1. Eligibility:

• Time Frame: Returns are accepted within 30 days of the original purchase date.
• Condition: Items must be unused, in their original packaging, and in the same condition as when purchased.

2. Non-Returnable Items:

• Personalized or Custom Products: Items with personalized or custom specifications cannot be returned.
• Perishable Goods: Products that have a limited shelf life are non-returnable.
• Final Sale Items: Products marked as final sale or clearance items are not eligible for return.

3. Return Process:

• Initiation: To start a return, contact our customer service team to obtain a Return Merchandise Authorization (RMA) number.
• Shipping: Pack the item securely and include the original receipt and RMA number. Return shipping costs may apply unless the return is due to a defect or error on our part.

4. Refunds and Exchanges:

• Refunds: Once the returned item is received and inspected, a refund will be processed to the original payment method. Refunds typically take 5-10 business days to appear on your account.
• Exchanges: If you prefer to exchange the item for a different size or color, please follow the return process and place a new order for the desired item.

5. Damaged or Defective Items:

• Notification: If you receive a damaged or defective item, contact our customer service immediately with details and photos of the issue. We will arrange for a replacement or full refund at no extra cost.

6. Contact Information:

• Customer Service: For any questions or to initiate a return, please reach out to our customer service team at +971 4 553 2815.